Customer Satisfaction

Date: 1403/09/20 Number: 9
Way of Purchasing. Direct Indirect
No. Trait / Parameter Weight
(Wi)		 SI Score
(WiSi)
Super
76-100 		Good
51-75 		Mediocre
26-50 		Poor
0-25
1 Product actual specification compare to presented spec before order 10
2 Product physical Properties 10
3 color uniformity of produced pieces 10
4 color stability 10
5 product effect on process 10
6 product quality compare to the other suppliers 8
7 packing quality 8
8 product situation during delivery and receiving 8
9 product documents 9
10 claim action or feed back 8
11 on time delivery 10
12 delivered quantity deviation to ordered quantity 10
13 unexpected order response 9
14 4 Sale Dep. Responsibility and On Time response 8
15 product price compare to quality 8
(∑Wi) Sum 136 (∑WiSi) Sum